A file won't sync — what now?
Check that the desktop app shows Connected, then look for the file under Activity. Names with unusual characters and files open in another program are skipped until they are fixed or closed.
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Check that the desktop app shows Connected, then look for the file under Activity. Names with unusual characters and files open in another program are skipped until they are fixed or closed.
Open Deleted files in the web app, select what you need and choose Restore. Deleted files stay available for 30 days, and earlier versions of a file are listed under Version history.
Install Vaultkite on the new device and sign in with your account. Your files appear straight away and download on demand, and you can remove the old device under Settings, Devices.
Go to Settings, Security and choose Two-factor authentication. Scan the code with your authenticator app and keep the recovery codes somewhere safe.
Choose Forgot password on the sign-in page and follow the link we email you. Because your keys are protected by your password, you will need a recovery code to read encrypted files afterwards.
Open Settings, Plan and pick a new size. Upgrades apply immediately, and downgrades take effect at the end of the billing period.